This Privacy Policy explains how ELITE INTERNATIONAL MARKETING SDN. BHD. [202501021110 (1622523-V)] collects, uses, stores, protects and discloses personal information when customers access our Website, create an account, purchase products or communicate with us.
1. Information Provided by Customers
We may collect:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Shopping-cart and wishlist information.
- Customer enquiries, feedback and complaints.
- Information submitted for cancellations, returns, refunds or exchanges.
- Photographs and videos provided for product claims.
Customers are responsible for ensuring that the information submitted is accurate and current.
2. Information Collected Automatically
When customers use our Website, we may automatically collect:
- Internet Protocol address.
- Browser type and version.
- Device and operating-system information.
- Pages and products viewed.
- Date and time of Website access.
- Referring website or source.
- Cookie and session information.
- General Website activity and interaction data.
3. How We Use Personal Information
We may use personal information to:
- Create and manage customer accounts.
- Process payments and confirm Orders.
- Prepare and deliver purchased products.
- Provide transaction and delivery updates.
- Respond to enquiries and customer-service requests.
- Process cancellations, returns, refunds and exchanges.
- Improve our Website, products and services.
- Personalise the customer’s shopping experience.
- Detect fraud and unauthorised transactions.
- Maintain accounting and business records.
- Fulfil Malaysian legal and regulatory obligations.
- Send marketing communications where consent has been provided.
Customers may unsubscribe from optional marketing communications at any time.
4. Payment Information
Payments may be processed through third-party payment gateways or financial institutions.
The Company may not directly collect or store complete payment-card details. Payment providers process customers’ information according to their own terms, privacy policies and security practices.
5. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to:
- Maintain customer login sessions.
- Remember shopping-cart contents.
- Store customer preferences.
- Analyse Website traffic.
- Measure Website performance.
- Detect technical and security issues.
- Improve Website functionality.
Customers may disable cookies through their browser settings. However, certain features may not function correctly when cookies are disabled.
6. Sharing of Personal Information
We do not sell, rent or trade customers’ personal information.
Relevant information may be shared with:
- Payment gateways and financial institutions.
- Courier and logistics providers.
- Website hosting and maintenance providers.
- Email, analytics and security-service providers.
- Accountants, auditors, insurers and legal advisers.
- Government authorities, regulators or courts where legally required.
Only information reasonably necessary for the relevant service, transaction or lawful purpose will be disclosed.
7. Legal Disclosure
We may disclose information when necessary to:
- Comply with Malaysian laws or regulations.
- Respond to a valid court order.
- Cooperate with a lawful government request.
- Investigate fraudulent or unauthorised transactions.
- Enforce our policies or agreements.
- Protect the safety, property and rights of the Company, customers or other parties.
8. Protection of Personal Information
We apply reasonable administrative and technical safeguards intended to protect personal information against:
- Unauthorised access.
- Accidental loss.
- Improper disclosure.
- Unlawful alteration.
- Fraudulent use.
- Unauthorised destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their account passwords and login information.
9. Retention of Information
Personal information may be retained for as long as reasonably necessary to:
- Complete Orders and transactions.
- Provide customer service.
- Process product claims.
- Resolve complaints and disputes.
- Detect fraudulent activity.
- Maintain financial and tax records.
- Meet Malaysian legal and regulatory obligations.
Information that is no longer required may be securely deleted, destroyed or anonymised.
10. Customer Rights
Subject to applicable Malaysian laws, customers may request to:
- Access their personal information.
- Correct inaccurate or incomplete information.
- Update their account details.
- Withdraw consent to optional processing.
- Stop receiving marketing communications.
- Request deletion where legally permitted.
- Raise a concern about the handling of their information.
We may require proof of identity before processing a request. Certain records may need to be retained where required by law.
11. Children’s Privacy
Our online purchasing services are intended for individuals who are legally capable of completing a transaction.
We do not knowingly collect children’s personal information without appropriate consent from a parent or legal guardian.
12. Third-Party Websites
Our Website may contain links to external websites, payment services or other platforms.
The Company does not control and is not responsible for the privacy, security or content practices of those third parties.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, Website, service providers or legal obligations.
The updated version will take effect once published on the Website or from the effective date stated in the revised Policy.
14. Governing Law
This Privacy Policy shall be governed by the laws of Malaysia, including applicable Malaysian personal data protection requirements.
15. Contact Information
For privacy-related questions, concerns or requests, please contact:
ELITE INTERNATIONAL MARKETING SDN. BHD.
Registration No.: 202501021110 (1622523-V)
Email: eliteIM1@outlook.com
Telephone: 011-5788 3211
Address: 26B, Jalan Bandar Cemerlang 3/1, Bandar Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.